Content Management System

> Amplify Your Voice with Blogs

• Full blogging platform
• Customers can leave comments on any blog post
• Approve all incoming trackbacks
• Trackbacks to any other blog
• Permalinks
• Set release dates for blog entries
• Tagging and Tag cloud module
• Blog calendar module
• Recent blog post module
• Blog post by month module
• Report on blog post readership
• Integrated RSS channel for each blog
• Make your blog secure
• Limitless customizability of blogs
• Ability to import WordPress or TypePad blog

> Build Your Community With Forums

• Create any number of forums
• Set moderation level on new customer posts
• Customers can subscribe to any thread and be notified when new posts are added
• Make any forum secure
• Set release and expiry date on your forms
• Reporting on forum usage
• Easy to use administrative interface for managing threads and posts
• Limitless customizability of forums

> Easy navigation with Dynamic Menus

• Let your clients add/edit/delete menu items without touching the HTML or CSS code
• Apply your own CSS/HTML styling to menus and insert them on any page

> Integrated CRM

• Grow your customer database every time your customers enquire or interact with your website
• Keep a history of all past customer enquiries
• Allow customers to view their past enquiries via secure "member only" areas
• Allow customers to keep their details updated via secure "member only" areas
• View on a per customer basis details on every action they've taken on your site
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

> Manage Meta Data

• Built-in meta data framework
• Create your own meta data tags and easily add them to any web page

> Manage Your Website & Web Pages

• Use a Microsoft Word like WYSIWYG editor to edit web pages
• Use Module Manager to add business functionality without any programming
• Make web pages secure
• Archiving & Rollback for every web page and template
• Automatically creates a working copy of web page until you publish
• Apply content approval rules to any web page or template
• Use templates to create a consistent look and feel
• Use FTP to upload and download web pages
• Work directly inside Dreamweaver using our plugin Triangle

> Secure "Member Only" Areas

• Make any type of content secure (web pages, announcements, Blogs, FAQs, Forums etc)
• Manage your customers' access to any secure area
• Set expiry date for customer access to any secure area
• Easily email login details to every customer in a secure area
• Report on customer logins to each secure area

> Sitewalk - fool proof editing for your clients

• Edit pages the way you see them
• See your changes occur in real-time
• Allow clients to make edits on the fly, without touching your design

> Syndicate Content With RSS Feeds

• Create an unlimited number of RSS channels
• Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs etc
• Set update frequency of your RSS channels
• Reports on RSS usage and items selected from within a feed

> Website Reporting

• Comprehensive reporting without having to add a single line of code to your web pages
• Geo-location reporting. See a map of the world.
• Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
• Detailed reporting on every type of content
• Search engine reporting, e.g. search phrases, when your site has been indexed and more
• Sophisticated customer reporting framework.
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

Powerful Modules

> Ad Rotators

• Create any number of ad rotators
• Rotate images, HTML snippets or Flash objects
• Report on number of impressions, click thrus for any period

> Announcements

• Keep visitors in the loop with our easy to update announcements module
• Syndicate updates with RSS Feed integration

> Comments

• Customers can comment on blog posts, products, catalogs, and Web App items!
• Dynamically render customer comments or reviews on any page
• Easily manage and delete customer comments

> Drag & Drop Web Form Builder

• Build customer enquiry web forms without any programming
• Add any number of custom fields to your web form to suit your business
• Automatically captures and populates every enquiry in your customer database
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow customers to upload files within web forms
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
• Allow refer-a-friend functionality within web forms
• Add Image Verification to web forms to stop spam submissions by bots
• Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
• Automatically subscribe customer to a Secure Zone upon submission of a web form
• Easily add web form to any web page hosted at GB or elsewhere
• Customize the landing page customers see after submitting an enquiry
• Customize auto responder email sent to customers after they make an enquiry

> Integrated Site Search

• Powerful, built-in site search
• Search your entire site or limit indexing to specific pages
• Add a site search bar to your site in seconds

> Manage Bookings

• Allow customers to book into events
• Automatically manage capacity
• Use inbuilt follow-ups framework to remind attendees of upcoming events
• Collect payments with bookings
• Customize the landing page customers see after booking
• Customize auto responder email sent to customers after they make a booking
• Sophisticated customer report generator to allow to generate and save booking-related reports

> Media Downloads

• Upload and track media downloads
• Make any download item secure using a "Members Only" area
• Capture detailed reporting data

> Photo Galleries

• Create any number of photo galleries
• Easily add a photo gallery to any web page
• Add a description to any photo
• Customize layout and appearance of photo galleries

> Web Apps

• A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-n-click approach
• Create any number of web apps (web applications)
• Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth
• Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
• Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
• Make any web app item secure
• Easily share and syndicate any web app items using RSS
• Allow customers to submit comments on any web app item
• Report on web apps and drill down to see item usage
• For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file

eCommerce

> Affiliate Programs

• Setup any number of Affiliate Programs
• Report across an Affiliate Program or measure an individual affiliate's performance
• Reward your affiliates based on the actions the customers they refer make, e.g. purchases made (and amounts), enquiries made etc.
• Easily email Affiliate Program details to subscribers of an Affiliate Program

> Catalogs & Products

• Setup an unlimited number of Catalogues & Products
• Set Release and Expiry on any Catalogue or Product
• Sell e-Products. Limit how many times and where they can be downloaded from
• Set product weight / volume for any product to control the shipping options that are displayed
• In addition to the 2 default images for every product, choose up to 10 preview images for any product. The system will automatically generate thumbnails
• Use Buy and/or Get-a-Quote option for checkout. Buy option will force customer to pay for goods. Quote option
• Make any catalogue secure (All-in-One solution only)
• Selectively hide prices. For any catalogue hide product prices on the public site and display for existing customers
• Configure the order in which catalogues or products are ordered (put popular products first)
• Use sophisticated product search module to allow customers to search by keywords, within a catalogue, within a price range and choose how they want the products listed
• Put any product On Sale. This crosses out the products retail price. E.g. was $199 now only $99.
• Collect customer comments on any product (All-in-One solution only)
• System utilizes Ajax technology for better customer experience

> Customize Your Online Shop

• Limitless customizability of the online shop and the checkout process
• Limitless customizability of invoice / quotes emailed to customers

> Discount Codes

• Create any number of discount codes
• Set your own discount rates
• Set release and expiry of discount codes

> Easily Manage Your Online Shop

• For faster management use Import feature to manage your entire online shop including products, pricing, catalogues, grouping, inventory control and more from a single Excel file
• Export your entire product catalogue in one click. Make changes and re-import
• Or use web-based interface to manage your online shop

> eCommerce Reporting

• Sophisticated e-commerce reporting framework
• Sophisticated customer reporting framework
• Track sales and payments
• Track abandon rates and where customers abandon in online shop
• Report on top Catalogues and Products. By amount or quantity sold
• Report on Shipping Options and popularity
• Report on Discount Codes and redemption
• Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
• Geo-location reporting. See a map of the world
• Track usage for any catalogue or on an aggregate basis
• Track usage for any product or on an aggregate basis
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

> Gift Vouchers

• Create any number of Gift Vouchers with any dollar value
• Gift Vouchers can be redeemed to buy products in your online shop

> Integrated Customer Database

• Keep a history of all past customer purchases
• Give loyal customers individualized discounts. You can apply a different discount for every catalogue and every customer
• Allow customers to view their past orders and even redownload any e-Products previously purchases via secure "member only" areas (All-in-One solution only)
• Setup reoccurring orders and payments. Automatically emails invoices to customers
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

> Inventory Control & Drop Shipping

• Complete inventory control. Optionally hide products from shop if out of stock
• Allow any out-of-stock product to be pre-ordered
• Set re-order threshold and be notified when product stock level falls below a certain quantity
• Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders

> Multi-Currency Support

• Sell global, act local with multi-currency support
• Set prices for products in any currency
• Setup shipping options for various countries
• Setup tax codes for various countries
• Support for many payment gateways throughout the world

> Payment Gateways

• Integrated with popular payment gateways throughout the world
• Offer COD / Check options at checkout
• Offer PayPal as a separate payment gateway
• Google Checkout
• Use Process Offline and process payment using existing POS system
• Check out the list of supported payment gateways

> QuickBooks Integration

• Easily integrate QuickBooks with your online store

> Shipping Providers

• Setup any number of shipping options for different countries
• Set minimum and maximum weight and volume restrictions for any shipping option
• Apply your tax code/rate to any shipping option
• Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation
• Check out the list of supported shipping providers

> Tax Codes

• Create any number of tax codes and rates for any country that you operate
• If in USA automatically apply relevant state tax rate at checkout to products and shipping charges
• Apply tax codes easily to products and shipping charges

> Up-sell, Cross-sell and Product Grouping

• Group similar products together, e.g. By size or by color, Small Shirt, Medium Shirt, Large Shirt
• Increase sales using Cross/Upsell by relating products together. E.g. relate cell phone with charger and car kit.
• Display related products separately or as checkboxes so the customer can add them to cart at the same time as buying the main product
• Or use product attributes to create any number of drop downs to collect information from customers when they add products to the cart, e.g. Size, Color, Style, Gender

> XML Feeds

• XML feed of all products to use with 3rd party affiliate network such as ClixGalore

Email Marketing

> Build Targeted Recipient Lists

• Create unlimited number of lists for better targeting and results
• Use customer report generator to dice and slice your customer database
• Easily add a subscription box to any web page hosted at GB or elsewhere to allow customers to subscribe to your newsletters
• Customize the landing page customers see after subscribing to your list
• Customize auto responder email sent to new subscribers after they subscribe
• Double opt-in mechanism
• Be notified via email every time a customer subscribes to a list

> Email Deliverability & Spam Control

• Double Opt-In mechanism
• Unsubscribe link on all newsletters
• From email address verification

> Email Marketing

• Send One-Off Emails
• Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying happy birthday to your customers on their birthday
• Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months
• Setup Multi-Part email newsletter series. E.g. Customer signs up and receives issue 1 on sign-up, issue 2 a few days later, issue 3 a few days after that and so forth
• HTML or Text Emails (HTML emails contain text version also)
• Send a campaign to any customer group or your entire customer database
• Preview your campaigns by emailing it to yourself or any one else before finalizing

> Email Marketing Reporting

• Track Open Rate of HTML emails
• Track Links clicked and most popular links (available for both HTML and Text formatted emails)
• For the first time track customer Actions e.g. customer made a purchase, customer made an enquiry and so forth (All-in-One solution only)
• Track bounce rates
• Track customer unsubscriptions from your campaigns
• Live Feed
• Sophisticated customer reporting framework
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

> Integrated Customer Database

• Grow your customer database every time your customers subscribe or interact with your website
• Centrally manage your customer's campaign subscriptions
• A full history of past campaigns sent to each customer including open rates, actions taken and links clicked
• Increase your sales by utilizing up to 5 anniversary dates for each customer, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one- on-one basis
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

Content Database System

> Drag & Drop Web Form Builder

• Build customer enquiry web forms without any programming
• Add any number of custom fields to your web form to suit your business
• Automatically captures and populates every enquiry in your customer database
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel
• Allow customers to upload files within web forms
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
• Allow refer-a-friend functionality within web forms
• Add Image Verification to web forms to stop spam submissions by bots
• Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
• Automatically subscribe customer to a Secure Zone upon submission of a web form
• Easily add web form to any web page hosted at GB or elsewhere
• Customize the landing page customers see after submitting an enquiry
• Customize auto responder email sent to customers after they make an enquiry

> Integrated Customer Database

• Grow your customer database every time your customers enquire or interact with your website
• Keep a history of all past customer enquiries
• Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only)
• Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only)
• View on a per customer basis details on every action they've taken on your site
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

> Lead Management Reporting

• Sophisticated customer reporting framework.
• Filter on any system or custom field
• Save any report and run later
• Export any report to Microsoft Excel for further analysis

> Manage Customers & Cases

• Easily manage customers and their individual cases
• Manually add extra details such as secondary phone numbers or email addresses
• Add notes and tasks to customers and companies
• Create relationships between customers and companies
• View a live feed of individual customer activity
• Manage subscriptions to email newsletters and secure zonees

Report & Analytics

> Generate Customer & eCommerce Reports

• Generate your own Customer & eCommerce reports
• Filter based on any system field or custom field
• Save any report for future use
• Export report data to Excel, CSV or PDF format for further analysis

> Live Feed

• View a live feed of customer activity upon logging in to your Admin Console
• A bird's eye view of your Online Business performance

> Reporting Dashboard

• Tightly integrated reporting framework, capturing every customer interaction with your site
• View a summary of website traffic from your reporting dashboard
• Browse detailed metrics and analytics based on path, geographic location, browser type, search engine referrals

Other Features

> Accessibility

• Web-based Admin
• FTP
• Import / Export options
• Work directly inside Dreamweaver using our plugin Triangle
• Extensive Web Services framework

> Administrative Tools

• Easily add and manage Users and Roles
• Customize granular permission levels for a role
• Create your corporate taxonomy and assign content to various categories for easier publishing
• Customize and extend the Customer Database to suit your business (All-in-One solution only)

> Business Workflow Engine

• Create and Build Business Workflows to automate follow-up
• Create single or multi-step workflows
• Be notified via Email or SMS
• Set SLA's (Service Level Agreements)
• Set duration and reminders for every step of the workflow
• Set escalation rules
• Setup 3rd party notifications to notify customers as you internally progress through a workflow
• Apply workflows to customer enquiries, orders, bookings as well as for content approval

> Integrated SEO

• Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines
• Search engine feed also includes every catalogues and products (eCommerce only)
• Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (eCommerce only)

> POP3 Email

• POP3 email. Use with Outlook, Thunderbird or any other popular email program
• Web mail interface
• Unlimited Aliases for each mailbox
• Catch-all address
• Out of Office Auto Responder
• Mail Forwarding